To remain competitive in today's global economy, businesses need to redefine their processes. Existing processes are too costly, too wasteful and often irrelevant to their intended purpose. Business Process Management (BPM) provides the framework and tools to refocus business processes and achieve breakthrough improvements in quality, cycle-time and service while reducing costs.

All organisations undergoing change require people who are skilled in designing, implementing and managing innovative business processes; these people are usually under pressure to complete projects and meet deadlines and find it difficult to attend instructor-led training courses. If you are one of these people, this course is ideal for you.

The spectrum of topics necessary to effectively document, improve, design, redesign and transform business processes is covered in this six-month online certificate course.

You will learn the internationally accepted Business Process Model and Notation Version 2.0 (BPMN) technique which is an intuitive way to define, analyse and document business processes. You will also learn how to design and implement the information technology and organisational structure and culture required to enable new processes. Emphasis is placed on the seamless integration of processes across the enterprise.
The course is presented in a series of three modules with each module building on knowledge acquired in the previous module. Each module is structured for easy assimilation and self-study.

You can study in your own time and at your own pace while applying your knowledge and skills to real-world business processes.

This course is aligned with the Business Process Management Body of Knowledge (BPM CBOK®) Version 3.0.

Who Should Participate?
Anyone who is responsible for improving or managing a business process will benefit from this course. Whether your background is business management, information technology, systems analysis, business architecture, quality management, engineering, human resources, finance, production, marketing or logistics, this course will give you the essential knowledge to redesign and manage business processes and meaningfully contribute to process improvement teams.