All business processes should have Standard Operating Procedures (SOPs) for each activity to make sure managers can control and staff can perform work reliably and efficiently. Standard Operating Procedures are documents containing accurate and detailed instructions to perform business activities.

These procedures have the force of a directive covering the tasks of a process that require understanding and controlling without loss of effectiveness. In this course you will learn to write and implement business-friendly SOPs that support policies and ensure business processes that are auditable and performed in the most efficient way.